Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://simplify-australia.com.au/ (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email via the contact form on the website.
SMS Marketing Policy
At Simplify Australia, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This SMS Marketing Policy outlines how we use SMS marketing and how your personal information may be collected and used for this purpose. By providing your mobile phone number and opting in to receive SMS marketing messages, you consent to the practices described in this policy.
1. Consent to Receive SMS Marketing:
By providing your mobile phone number and opting in to receive SMS marketing messages from Simplify Australia, you acknowledge and consent to the receipt of promotional and marketing messages via SMS. You can opt-out of receiving SMS marketing messages at any time by following the instructions provided in the messages.
2. Types of SMS Marketing Messages:
The SMS marketing messages you may receive from Simplify Australia may include but are not limited to:
- Promotional offers, discounts, and sales events.
- Product updates and new releases.
- Information about special events and contests.
- Order and delivery updates.
3. Frequency of SMS Marketing Messages:
We strive to provide you with valuable information without overwhelming your inbox. The frequency of SMS marketing messages will be reasonable and will not exceed 20 messages per week unless explicitly stated otherwise.
4. Opting Out of SMS Marketing:
If you wish to stop receiving SMS marketing messages from Simplify Australia, you can easily opt-out by:
- Sending a reply with the keyword "STOP" to any received SMS marketing message.
- Contacting our customer support team and requesting to be removed from our SMS marketing list.
Please note that after opting out, you may still receive transactional messages related to your purchases or account.
5. Data Privacy and Security:
We take the privacy and security of your personal information seriously. Your mobile phone number and any other personal data provided for SMS marketing purposes will be securely stored and used only for the purpose of sending SMS marketing messages and improving our marketing efforts. We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
6. Data Retention:
We will retain your mobile phone number and SMS marketing preferences until you choose to opt-out of our SMS marketing list.
7. Cost of SMS Marketing:
Please note that message and data rates may apply when receiving SMS marketing messages. These costs will be governed by your mobile service provider and are not the responsibility of Simplify Australia.
8. Changes to the SMS Marketing Policy:
Simplify Australia reserves the right to modify or update this SMS Marketing Policy at any time. Any changes to this policy will be posted on our website, and we encourage you to review it periodically to stay informed about our SMS marketing practices.
For more information about our data practices and privacy policies, please refer to our comprehensive Privacy Policy.
If you have any questions or concerns about this SMS Marketing Policy or our privacy practices, please contact our customer support team.
Last Updated: July 2023